Terms of Service

Last updated: 15 July 2026

1. Who we are & acceptance

Recall ("the service") is a personal memory application provided by Engramic Software (Pty) Ltd ("Engramic Software", "we", "us"), a company incorporated in South Africa. By creating an account, tapping "Accept", or using the service, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the service.

2. The service

You capture memories and notes; Recall organises the people, places, dates and connections in them so you can recall them later, including through AI-assisted features. The service is offered on web, iOS and Android and may change over time.

3. Your account

You sign in with a supported identity provider (Google, Facebook or Apple) and are responsible for the security of that provider account. You must be at least 16 years old. You are responsible for all activity under your account.

4. Your content

Everything you capture remains yours. You grant Engramic Software only the limited, revocable licence needed to store, process, back up and display your content to you — including sending relevant excerpts to third-party AI providers for extraction and recall, as described in the Privacy Policy. When you deliberately share a memory with another person, you grant that recipient a copy. We never sell your content or use it to train AI models.

5. AI-generated content — important

Recall uses artificial intelligence to interpret what you write and say. AI output can be incomplete, inaccurate or wrong — names may be mis-linked, dates mis-read, relationships mis-attributed. The service shows you what it understood and gives you tools to correct it, but you are responsible for verifying anything that matters. Recall is a memory aid, not a system of record, and is not a substitute for professional, medical, legal or financial advice.

6. Acceptable use

Do not use the service to store or distribute unlawful content, to infringe others' rights (including capturing another person's private information without a lawful basis), to attempt to breach the isolation of other users' data, to probe or disrupt the service, or to resell it without our written consent. We may suspend or terminate accounts that violate these terms.

7. Subscriptions & fees

Parts of the service may require a paid subscription. Prices, billing periods and renewal terms are shown at purchase. Purchases through the Apple App Store or Google Play are billed and refunded under those stores' terms. Core trust features — export and deletion of your data — remain free.

8. Availability, warranties & disclaimers

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability and non-infringement. We work hard to keep the service available and your data safe (including export tools that let you take everything with you at any time), but we do not guarantee uninterrupted or error-free operation, and we may change or discontinue features. If we discontinue the service entirely, we will give reasonable notice and a window to export your data.

9. Limitation of liability

To the maximum extent permitted by law: (a) Engramic Software, its directors, employees and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of data, profits, goodwill or opportunity, arising from or related to your use of (or inability to use) the service — including reliance on AI-generated output; and (b) our total aggregate liability for any claim is limited to the greater of the amount you paid us in the twelve months before the claim or USD 50. Nothing in these terms excludes liability that cannot be excluded under applicable law, including under the South African Consumer Protection Act where it applies.

10. Indemnity

You will indemnify and hold Engramic Software harmless from claims arising out of your content, your use of the service in breach of these terms, or your violation of any law or third-party right.

11. Termination

You may stop using the service and delete your account and data at any time from the app. We may suspend or terminate accounts that violate these terms or where required by law; where practical we will give notice and an opportunity to export your data.

12. Changes to these terms

We may update these terms as the service evolves. For material changes we will notify you in the app and ask you to accept again; continued use after notice constitutes acceptance.

13. Governing law

These terms are governed by the laws of the Republic of South Africa, and disputes are subject to the jurisdiction of its courts, without prejudice to mandatory consumer protections in your country of residence.

14. Contact

Engramic Software (Pty) Ltd · [email protected]